Faster Collaboration & Real-Time Behavior Insights for Educators
**This UX project was developed based on my direct experience working as an RBT, where I identified and solved systemic issues through user-centered design.
OVERVIEW
Role
Product Designer
Timeline
12 months
Skills
UI/UX Design
User Research
Wireframing
Prototyping
User Testing
Tools
Figma
Microsoft Teams
Miro
PROBLEM
Roselle Park School District’s behavioral data system lacked collaboration and real-time access.
While working for Roselle Park School District, I noticed their:
Lack of essential tools that ensure each member of the team collectively has input on students' BP
Complex design that required the user to take multiple steps to get information
Limited insight into constant changes to students' behavior plan
Before & After Visuals
RESEARCH
Understanding the company’s current ABA data collection system
Over several weeks, I used the school's current system to collect program data by running programs implemented by the BCBA, observing the student’s behavioral patterns, and utilizing the material required to collect data. Throughout that time, there were a few insights that emerged:
The school’s current data tracking system, which involves manually recording program results and behavior patterns, is not efficient for real-time data entry while simultaneously working with students.
Dated data collecting system
Dated data collecting system
Dated data collecting system
Site has a complex navigation flow
Accessing individual student progress reports requires navigating through multiple steps, resulting in a fragmented user flow, delayed data entry, and a frustrating experience for all stakeholders interacting with the system
Limited collaborative functionality
The school lacks a system that enables seamless collaboration among team members, making it difficult to provide students with the comprehensive support they need.
Items used as reinforcement for good behavior
Manual data collection sheets
Student Observation
Uncovering critical pain points in the user experience
As I navigate through the current platform I notice many pain point and one that stood out the most was the amount of steps needed just to access the students "profile" to view all of their progress over selected amounts of time
Getting a full understanding of our target users and their needs
To gain a deeper understanding of how a typical user interacts with a platform like RethinkEd, I first needed to explore the roles and behaviors of the behavioral health team. I then created a user persona to capture their thoughts, goals, and pain points when using Roselle’s current system.
Getting a full understanding of our target users and their needs
What the end-to-end experience looks like for a user interacting with the updated platform.
How I went about removing user pain points
What determined this particular design?
Below is an overview of tools used and steps take to created the design solution you will see at the end of this case study.
The design process from lo-fi conceptual designs to hi-fi design solutions.
DESIGN
Lo-fi Design
Hi-fi Design
What changes were made to the new design?
Below is an overview of specific changes I made o each screen and why.
Real-time Updates:
All updates made to a student’s profile, such as modifications to behavioral or learning plans, are automatically synced across both the profile view and dashboard. This ensures full visibility into plan adjustments, maintains version control, and clearly attributes changes to the responsible team member for enhanced collaboration and accountability
Hassle Free Data Collection:
Each student profile centralizes notes and data collection in a single interface, reducing the user journey and enabling real-time analysis of behavioral trends and intervention effectiveness. This streamlined layout enhances usability while supporting informed, data-driven decisions.
Live Team Calendar:
A full page dedicated to the calendar shared by the behavioral team where notes can be added in order to stay up to date with changes, cancelations and important information needed prior to meetings.
All Access Dashboard:
Quick access to students, changes to behavioral plans, notes or learning resources without the hassle of clicking through multiple pages to access the information needed.
A final look at the design created to eliminate difficulties.
What I learned
Utilizing all the information collected throughout my design research and communicating with people on the team this is the concept I felt would solve the user issues I stated.
SOLUTION
REFLECTION
Collaboration Tools Are Crucial for System Efficiency
Designing for multiple stakeholders (teachers, behavioral staff, admins) requires features that support real-time collaboration and communication to avoid delays and miscommunication.Empathizing with Users Unlocks Better Design Decisions
Creating user personas and mapping journeys helped me understand the pain points behavioral health professionals face daily—allowing me to build solutions grounded in empathy.Simplicity in Navigation Matters
Too many steps in the original system led to user frustration and inefficiency. Streamlining the user flow was essential for improving the overall experience.